Legal
Terms of use
Plain language, no traps. Last updated 2026.
1. The service
Nordvind runs autonomous outbound campaigns on your behalf: it researches your website, builds an ideal customer profile, finds prospects, writes emails and sends them from warmed mailboxes. Viewing a run — the research, the prospects and the drafted emails — is free and requires no card. Sending requires a paid plan.
2. Your offer, your responsibility
You remain responsible for what you sell and for every claim made in your name. Our agents draft emails automatically from your website and your instructions, and automatically generated text can be wrong, outdated or unsuitable for a particular recipient. You can review drafts before a campaign starts, and you are responsible for doing so. Nordvind is a tool you direct; it is not your legal, marketing or compliance adviser.
3. Plans and billing
Paid plans are billed monthly in advance at the rates shown on the pricing page, plus VAT where applicable, and renew until you cancel. Each plan includes a monthly sending allowance and a daily limit; you can set a lower daily limit per campaign, and we never exceed the one you set. Pause a campaign and sending stops. Sending beyond your allowance is billed per email at the rate shown at checkout.
4. Acceptable use
You may not use Nordvind for deceptive offers, adult content, crypto pump schemes, loan or debt-relief spam, purchased consumer lists, or anything unlawful in the recipient's country. You may not impersonate another person or company, and you may not send on behalf of a third party without telling us.
5. Email compliance and data protection
Every message we send is a plain email from a named, real sender with a working reply address. Replies are read within minutes; any recipient who asks us to stop is suppressed permanently and never written to again. Suppression lists are never deleted. Messages do not carry an unsubscribe link or button — you are responsible for ensuring this format is lawful for the recipients and markets you choose to contact. Opt-outs are permanent and stored on a suppression list that is never deleted. For prospect data you upload you are the data controller and we are your processor; for prospects our agents find, we act as controller for the sourcing and as your processor once they enter your campaign. You are responsible for having a lawful basis to contact the people you choose to contact.
6. No guarantee of results
The service is provided as is and as available. We do not guarantee uninterrupted sending, inbox placement, deliverability, open rates, reply rates, meetings or revenue, and no statement on our website, in our interface or from our staff constitutes such a guarantee. Parts of the service depend on third parties — mailbox providers, data providers, payment processors and AI model providers — whose availability and output we do not control.
7. Limitation of liability
To the fullest extent permitted by law, Nordvind is not liable for indirect or consequential loss, including lost profits, lost business, lost data, wasted expenditure or damage to reputation, however caused. Our total liability for all claims arising in any twelve-month period is limited to the fees you paid us in the three months before the event giving rise to the claim. Nothing here excludes liability for gross negligence, intentional misconduct, or anything else that cannot be excluded under Swedish law.
8. Indemnity
You will hold Nordvind harmless from claims, fines and costs arising from your use of the service: the content of your offer, the recipients you chose to contact, your compliance with marketing and data protection law, and any third-party rights your campaigns affect.
9. Suspension and cancellation
Cancel any time from Billing; your plan runs to the end of the paid period and does not renew. We may pause or suspend a campaign or an account that breaches these terms, or that generates abnormal complaint or bounce rates. Sending domains are assigned to one customer at a time and returned to a shared pool afterwards, so a domain damaged during your campaigns cannot be reused — suspension protects your own deliverability and the next customer's. Where circumstances allow, we will tell you first. Deleting your account removes your campaigns, prospects and drafts; suppression entries are retained for compliance.
10. Changes and governing law
We may change these terms; material changes take effect thirty days after we notify you, and continuing to use the service after that means you accept them. These terms are governed by Swedish law, and disputes are heard by Swedish courts, with Stockholm District Court as the court of first instance.
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